Margaret on the 18th of May 2022 when we spent 3 nights at Port Eliott. She was so thin by then. Her T-shirt says ‘I am a nurse; I stab people and I know things’.
She never complained once about being so very ill.
****
Photo from Lake Louise, Alberta on the 20th of August 2016.
****
ACCC Contacts in May 2022
This summarises my dealings with the ACCC in May 2022. The ACCC was the only agency that showed any interest in the unlawful behaviour of the health insurers.
Communication Details | Length of Communication | How Sent | Response Date | Response Length | Response Said |
Telephone call Monday 2 May 2022 from (02) 9161 1229 | 55 minutes 13 seconds | Margaret and I participated in a phone interview with ACCC starting at 1.30 pm Monday 2 May 2022. Three ACC officers asked questions | Margaret and I took part in the interview and answered all questions asked | Not relevant | We answered all questions asked by the ACCC and I later sent copies of all documents requested |
Email to Sita McTavish 9.07 am Tuesday 3 May 2022 – copy of HCF email 20 December 2022 | 1 page | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.08 am Tuesday 3 May 2022 – copy of HCF acknowledgement of claim rejected by HCF | 2 pages
| Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.11 am Tuesday 3 May 2022 – copy of claim ignored by HCF | 2 pages | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.13 am on Tuesday 3 May 2022 – copy of email from HCF 17 January 2022 | 1 ½ pages | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.13 am Tuesday 3 May 2022 – copy of email from HCF 21 January 2022 | 2 ½ pages | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 |
1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.20 am Tuesday 3 May 2022 – copy of HCF email 7 April 2022 advising of dirty deal agreed by Ombudsman | 1 page | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.22 am Tuesday 3 May 2022 – copy of HCF CEO Sheena Jack email 5.05 pm 11 April 2022 | 1 page | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.30 am Tuesday 3 May 2022 – copy of HCF CEO Sheena Jack email 6.31 pm 11 April 2022 | 1 ½ pages | Email to Sita.McTavish@accc.gov.au | Email 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.30 am Tuesday 3 May 2022 – copy of email HCF Junita Lindsay email 3.56 pm 21 April 2022 | 1 page | Email to Sita.McTavish@accc.gov.au | Email received at 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email to Sita McTavish 9.42 am Tuesday 3 May 2022 – copy of sample informed financial consent form signed by Margaret before Lift treatments | 1 page | Email to Sita.McTavish@accc.gov.au | Email received at 8.56 am Thursday 5 May 2022 | 1 page | Acknowledgment of receipt of documents |
Email from Sita McTavish 8.56 am Thursday 5 May 2022 | 1 page
| Email from Sita.McTavish@accc.gov.au 8.56 am Thursday 5 May 2022 | My next letter to the ACCC was sent on Monday 9 May 2022 | 2 line email plus 3 page letter | Advising ACCC of most recent developments |
Letter 9 May 2022 to Sita McTavish – re correspondence with HCF CEO and Chairman in May 2022 | 3 pages | Email to Sita.McTavish@accc.gov.au 1.34 pm Monday 9 May 2022 | Email received at 3.54 pam Tuesday 10 May 2022 | 1 page | Acknowledgment of receipt of emails plus attachments on 9 May 2022 |
Email to Sita McTavish 1.35 pm Monday 9 May 2022 – attaching email from HCF Chairman Mark Johnson received 9 May 2022 | 1 page | Email to Sita.McTavish@accc.gov.au at 1.35 pm Monday 9 May 2022 | Email received at 3.54 pm Tuesday 10 May 2022 | 1 page | Acknowledgment of receipt of emails plus attachments on 9 May 2022 |
Email to Sita McTavish Friday 13 May 2022 – attaching email and letter from Mark Johnson received 13 May 2022 | 1 page email, plus 1 page letter from HCF Chairman Mark Johnson | Email to Sita.McTavish@accc.gov.au 3.23 pm Friday 13 May 2022 | Email received at 8.55 am on Wednesday 18 May 2022 | 1 page | Acknowledgment of receipt of email 13 May 2022 plus attachments |
Email from Sita McTavish 8.55 am Wednesday 18 May 2022 | 1 page | Email Sita.McTavish@accc.gov.au at 8.55 am Wednesday 18 May 2022 | No response needed | Nil pages | No unnecessary |
****
Telephone Interview Monday 2 May 2022
Margaret and I made ourselves available for an ACCC telephone interview at 1.30 pm on Monday 2nd of May 2022. It commenced at 1.31 pm and took 55 minutes 13 seconds. Three ACCC officers took part – Sita McTavish, Madelaine Holt and a third officer. We were asked detailed questions about the start of our health insurance with HCF, the extent of our coverage and whether we relied on assurances made by HCF about the extent of our health insurance coverage. We were told approximately 200,000 complaints were made to the ACCC every year and that the ACCC was doing a preliminary investigation to decide if further investigation was warranted.
The ACCC officers were at all times courteous and polite and asked relevant questions. When the interview finished, Margaret and I felt that finally, a government regulator was examining the unlawful behaviour of HCF.
****
ACCC Overview - May 2022
The impression given by the ACCC during the phone interview was positive and I kept the ACCC fully informed of all developments with HCF. Unlike HCF and the Ombudsman, the ACCC always replied. On 3 May 2022, I sent the ACCC, all documents which it asked for during the interview. On 5 May 2022, the ACCC confirmed it received them.
On 9 May 2022, I sent the ACCC a letter summarising my dealings with Mark Johnson (HCF Chairman) and Sheena Jack (CEO) in May 2022. Later the same day, I emailed a copy of the email from the HCF Chairman Mark Johnson dated 9 May 2022. When I received a letter from Mark Johnson on 13 May 2022, I sent that to the ACCC and it acknowledged its receipt on 18 May 2022.
During May 2022, it seemed the ACCC would be the one government agency that might do something about the health insurers.
We were again disappointed after the 22nd of May Australian elections, resulting in a new government.
****
Why would any government agencies care when they could draw their salaries and do nothing – especially when political pressure was applied demanding that they do nothing?
No comments:
Post a Comment