This Table summarises the correspondence/
communications between me and the Ombudsman in February 2022 and the “non
responses” from the Ombudsman. During
February, the strategy of the Ombudsman was nearly identical to that of
HCF. It had two major strands, the first
mirroring that of HCF - “If we ignore him, he will go away”; the second strand
of the strategy was “Bulshit Baffles Brains”.
Neither strategy worked. I
refused to go away and I always refuse to accept bullshit.
|
Letter
Details |
Length
of Communication |
How Made |
Date
of Response |
Length
of Response |
What
Did Response Say? |
|
Email
from Ombudsman received by me on 2 February 2022 and then disappeared;
received a second time on 18 February |
13
lines and sign off |
Initially
sent from ombudsman@ombudsman.gov.au at 2:41 pm on Wednesday
2 February 2022 Resent
from SarahDeSade@ombudsman.gov.au at 9:43 am on Friday 18
February 2022 - after it “disappeared” from my computer |
I
replied by letter dated 21 February 2022 after I received the email again on
18 February |
16
pages |
See
below- in summary, my letter said “Carry out your statutory duty” |
|
Letter
7 February 2022* addressed to Sarah De Sade, Complaints Officer |
2
pages, plus 5 pages of copy of my letter to HCF dated 7 February |
Email
to ombudsman@ombudsman.gov.au sent at 5:30 pm
on 7 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Copy
of my letter to HCF dated 7 February |
6
pages |
Attached
to email to ombudsman@ombudsman.gov.au sent at 5:30 pm
on 7 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Email
dated 12 February addressed to Sarah De Sade |
5
lines |
Email
to ombudsman@ombudsman.gov.au sent at 1:02 pm
on Saturday 12 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Copy
of my letter to HCF dated 12 February |
5
pages |
Attached
to email to ombudsman@ombudsman.gov.au sent at 1:02 pm
on Saturday 12 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Copy
of HCF claim documents seeking payment for Margaret’s Lift treatment provided
on 25 January 2022 |
3
pages |
Attached
to email to ombudsman@ombudsman.gov.au sent at 1:02 pm
on Saturday 12 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Email
to dated 13 February addressed to Sarah De Sade |
2
lines |
Email
to ombudsman@ombudsman.gov.au sent at 1:25 pm
on Sunday 13 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Replacement
page 2 of my letter to HCF dated 12 February 2022 |
1
page |
Attached
to email to ombudsman@ombudsman.gov.au sent at 1:25 pm
on Sunday 13 February 2022 |
No
genuine response, only email received at 9:43 am on Friday 18 February
acknowledging my “recent correspondence” |
4
lines plus sign off |
Nothing
apart from acknowledgement of my “recent correspondence” |
|
Phone
call from Sarah De Sade at 9:13 am on Thursday 28 January 2022 |
21
minutes 31 seconds |
Call
from a “Private Number” |
|
21 minutes
31 seconds |
There
were many complaints about refusal of health insurers to pay for Lift
treatments and this matter had been ongoing for some years. Senior officers were discussing this with
the Health Department |
|
Attempted
phone call from Sarah De Sade to me at 9:43 am on Friday 18 February 2022 |
Zero
|
Call
received from “Private Number” |
I
was driving and unable to answer call |
Zero
|
Zero
|
|
Email
from Sarah De Sade received by me at 9:43 am on Friday 18 February 2022 |
4
lines plus sign off |
Sent
from SarahDeSade@ombudsman.gov.au at 9:43 am on Friday 18
February 2022 |
I
replied by letter dated 21 February 2022 |
16
pages |
In
summary, my letter said “Carry out your statutory duty” |
|
Phone
call from Sarah De Sade at 10:07 am on Friday 18 February 2022 |
22
minutes 44 seconds |
Call
from a “Private Number” |
I
was not driving and answered the call at 10:07 am |
22
minutes 44 seconds |
Discussion
about Ombudsman decision to dismiss my complaints about HCF |
* The date 25 January 2022
appears in error on this letter
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