Blog No. 158 – Putting Broomsticks Up Some Backsides, Part 4: 26 January 2025

HCF made sure that most of its Directors never received what I sent to them.

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Margaret on the 30th of  December, 2019

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30th of December 2019, South Island New Zealand – smoke from the Australian bushfires.

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HCF Director Terry Agnew

This summarises correspondence with Terry Agnew.

My Communication	My Communication Length	How Sent	Response Date	Response Length	What Response Said
Letter dated 11 April 2022	12 pages	Email tagnew@hcf.com.au at 3:06 pm 11 April 2022	11 April 2022	4 lines	Email at 3:07 pm on 11 April 2022: “The following message to tagnew@hcf.com.au was undeliverable. The reason for the problem: 5.1.0 – Unknown address error 550-‘S.4.1 Recipient address rejected: Access denied. AS(201806281) [SY4AUS01FT011.eop-AUS01.prod.protection.outlook.com]
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Email tagnew@hcf.com.au at 3:06 pm 11 April 2022	11 April 2022	4 lines	Email at 3:07 pm on 11 April 2022: “The following message to tagnew@hcf.com.au was undeliverable. The reason for the problem: 5.1.0 – Unknown address error 550-‘S.4.1 Recipient address rejected: Access denied. AS(201806281) [SY4AUS01FT011.eop-AUS01.prod.protection.outlook.com]
Email to Sheena Jack at 3.06 pm on 11 April 2022 with copies of correspondence sent to Terry Agnew	1 page email; 12 page letter; 4 page attachment to letter	Email SJack@hcf.com.au at 5:38 pm 11 April 2022	11 April 2022	2 lines	Sheena Jack confirmed she would “provide copies to all Directors”
Letter dated 11 April 2022	12 pages	Express Post tracking 02 01006 90494 10060 50995 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from Terry Agnew
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Express Post tracking 02 01006 90494 10060 50995 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from Terry Agnew

I heard zero from Terry Agnew.

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HCF Director John M Barrington

This summarises correspondence with John M Barrington.

My Communication	My Communication Length	How Sent	Response Date	Response Length	What Response Said
Letter dated 11 April 2022	12 pages	Email jbarrington@hcf.com.au at 3:07 pm 11 April 2022	11 April 2022	2 lines	Email at 3:08 pm on 11 April 2022: “This mailbox is no longer active.  To contact Sheena Jack, HCF’s Chief Executive Officer and Managing Director, email sjack@hcf.com.au
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Email jbarrington@hcf.com.au at 3:07 pm 11 April 2022	11 April 2022	2 lines	Email at 3:08 pm on 11 April 2022: “This mailbox is no longer active.  To contact Sheena Jack, HCF’s Chief Executive Officer and Managing Director, email sjack@hcf.com.au
Email to Sheena Jack at 3.06 pm on 11 April 2022 with copies of correspondence sent to John M Barrington	1 page email; 12 page letter; 4 page attachment to letter	Email SJack@hcf.com.au at 5:38 pm 11 April 2022	11 April 2022	2 lines	Sheena Jack confirmed she would “provide copies to all Directors”
Letter dated 11 April 2022	12 pages	Express Post tracking 02 01006 90494 10060 50995 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from John M Barrington
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Express Post tracking 02 01006 90494 00060 50996 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from John M Barrington

I heard zero from John M Barrington.

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HCF Director Michael J Bassingthwaighte

This summarises correspondence with Michael J Bassingthwaighte.

My Communication	Communication Length	How Sent	Response Date	Response Length	What Response Said
Letter dated 11 April 2022	12 pages	Email mbassingthwaighte@hcf.com.au at 3:09 pm 11 April 2022	11 April 2022	2 lines	Email at 3:09 pm on 11 April 2022: “The following message to mbassingthwaighte@hcf.com.au was undeliverable. The reason for the problem: 5.1.0 – Unknown address error 550-‘S.4.1 Recipient address rejected: Access denied. AS(201806281) [ME3AUS01FT020.eop-AUS01.prod.protection.outlook.com]
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Email mbassingthwaighte@hcf.com.au at 3:09 pm 11 April 2022	11 April 2022	4 lines	Email at 3:09 pm on 11 April 2022: “The following message to mbassingthwaighte@hcf.com.au was undeliverable. The reason for the problem: 5.1.0 – Unknown address error 550-‘S.4.1 Recipient address rejected: Access denied. AS(201806281) [ME3AUS01FT020.eop-AUS01.prod.protection.outlook.com]
Email at 3.06 pm on 11 April 2022 to Sheena Jack with copies of correspondence sent to Michael J Bassingthwaighte	1 page email; 12 page letter; 4 page attachment to letter	Email SJack@hcf.com.au at 5:38 pm 11 April 2022	11 April 2022	2 lines	Sheena Jack confirmed she would “provide copies to all Directors”
Letter dated 11 April 2022	12 pages	Express Post tracking 02 01006 90493 90060 50992 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from Michael J Bassingthwaighte
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Express Post tracking 02 01006 90493 90060 50992 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from Michael J Bassingthwaighte

I heard zero from Michael J Bassingthwaighte.

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HCF Director Catherine M Hallinan

This summarises correspondence with Catherine M Hallinan.

My Communication	Communication Length	How Sent	Response Date	Response Length	What Response Said
11 April 2022 letter	12 pages	Email challinan@hcf.com.au at 3:10 pm 11 April 2022	11 April 2022	4 lines	Email at 3:11 pm on 11 April 2022: “The following message to challinan@hcf.com.au was undeliverable. The reason for the problem: 5.1.0 – Unknown address error 550-‘S.4.1 Recipient address rejected: Access denied. AS(201806281) [ME3AUS01FT014.eop-AUS01.prod.protection.outlook.com]
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Email challinan@hcf.com.au at 3:10 pm 11 April 2022	11 April 2022	2 lines	Email at 3:11 pm on 11 April 2022: “The following message to challinan@hcf.com.au was undeliverable. The reason for the problem: 5.1.0 – Unknown address error 550-‘S.4.1 Recipient address rejected: Access denied. AS(201806281) [ME3AUS01FT014.eop-AUS01.prod.protection.outlook.com]
Email at 3.06 on 11 April 2022 to Sheena Jack with copies of correspondence sent to Catherine M Hallinan	1 page email; 12 page letter; 4 pages attached to letter	Email SJack@hcf.com.au at 5:38 pm 11 April 2022	11 April 2022	2 lines	Sheena Jack confirmed she would “provide copies to all Directors”
Letter dated 11 April 2022	12 pages	Express Post tracking 02 01006 90493 80060 50995 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from Catherine M Hallinan
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Express Post tracking 02 01006 90493 80060 50995 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	Nil from Catherine M Hallinan

I heard zero from HCF Director Catherine M Hallinan.

Blog No. 157 – Putting Broomsticks Up Some Backsides, Part 3: 25 January 2025

I knew the health insurers were engaged in a criminal scam and I was certain the Ombudsman was actively helping them.  HCF thought it could make me go away by paying $8,623.00, but I was not for sale.  

On 11 April 2022, I sent personal letters to every Director of HCF, Teachers’ Health and NIB.  I pointed out their personal liability for the crimes committed by their companies.

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Margaret and me on the 13th of August, 2016. We were in the city of Victoria, Vancouver Island,

British Columbia, Canada.

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Margaret on the 5th of September 2016 in Alaska.

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The following Table summarises my correspondence with HCF Director and Board Chairman

Mark G Johnson in April 2022.

Communication Details	Length of Correspondence	How Sent	Date of Response	Length of Response	What Did Response Say?
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Sent by email to mjohnson@hcf.com.au at 3:03 pm on 11 April 2022	No response	Zero length	No response from Mark G Johnson
* “Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Sent by email to mjohnson@hcf.com.au at 3:03 pm on 11 April 2022	No response	Zero length	No response from Mark G Johnson
Letter dated 11 April 2022	12 pages	Sent by email to mjohnson@hcf.com.au at 11:30 am on 12 April 2022	No response	Zero length	No response from Mark G Johnson
Letter dated 11 April 2022	12 pages	Sent by Express Post tracking number 02 01006 90494 20060 50992 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	No response from Mark G Johnson
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Sent by Express Post tracking number 02 01006 90494 20060 50992 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	No response from Mark G Johnson

* The same document was accidentally sent twice on 11 April 2022 instead of the letter plus document.

Because he was Chairman of the HCF Board, I intended to send the first letter to Mark Johnson.  I mistakenly attached an additional copy of my document “Relevant Legal Obligations that Bind All Private Health Insurers” instead of the letter.  My letter to Mark Johnson was sent at 3:03 pm on the 11th of April, 2022.  I sent the letter to Mark Johnson at 11:30 am on the 12th of April, 2022.

I think there were probably two reasons why my email to Mark Johnson did not trigger an automatic “Access denied” response from HCF.  Although the Mark Johnson letter was the first one that I intended to send, I inadvertently did not send the letter to the Mark Johnson email.  Nevertheless, the email to Mark Johnson may well have triggered a warning to HCF executives through the HCF computers.  I believe this warning was installed to immediately alert HCF about any emails from my email address.

Apart from Mark Johnson, the only HCF Director whose email was allowed through the system was the one addressed to HCF Chief Executive Sheena Jack.

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This Table summarises my correspondence with HCF Managing Director/ Chief Executive Sheena Jack in April 2022.  Sheena clearly knew what her company had been doing, but pretended not to.

Communication Details	Length of Correspondence	How Sent	Date of Response	Length of Response	What Did Response Say?
Letter dated 11 April 2022	12 pages	Sent by email to SJack@hcf.com.au at 3:11 pm on 11 April 2022	Email received at 5:05 pm on 11 April 2022	6 lines	“my sincere apologies”; “I will commence an investigation immediately”
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Sent by email to SJack@hcf.com.au at 3:11 am on 11 April 2022	Email received at 5:05 pm 11 April 2022	6 lines	“my sincere apologies”; “I will commence an investigation immediately”
Letters dated 11 April addressed to Terry Agnew, John Barrington, Michael Bassingthwaighte, Catherine M Hallinan, Claire L Jackson, Lisa McIntyre and Christopher Wright	1 page email plus 7 copies of letters: 12 pages x 7 = 84 pages of letters Total: 85 pages	Sent by email to SJack@hcf.com.au at 5:08 am on 11 April 2022	Email received at 6:31 pm on 11 April 2022	3 lines	“I confirm I will provide copies to all Directors”
Individual copies of “Relevant Legal Obligations that Bind All Private Health Insurers” for Terry Agnew, John Barrington, Michael Bassingthwaighte, Catherine M Hallinan, Claire L Jackson, Lisa McIntyre and Christopher Wright	4 pages x 7 = 28 pages Total: 28 pages	Sent by email to SJack@hcf.com.au at 5:08 am on 11 April 2022	Email received at 6:31 pm 11 April 2022	3 lines	“I confirm I will provide copies to all Directors”
Letter dated 11 April 2022	12 pages	Sent by Express Post tracking number 02 01006 90493 70060 5098 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	Letter received by email at 11:37 am on 3 May 2022	2 pages	First ever “explanation” of claimed legal justification for refusal to pay Lift treatment claims
“Relevant Legal Obligations that Bind All Private Health Insurers”	4 pages	Sent by Express Post tracking number 02 01006 90493 70060 5098 on 13 April 2022 to The Hospitals Contribution Fund of Australia Limited, GPO Box 4242 Sydney New South Wales 2001	No response	Zero length	No response to this document

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The email to HCF Managing Director and Chief Executive Sheena Jack was sent at 3:11 pm.  I sent the first email to Chairman Mark Johnson and all other emails went in alphabetical order of the surnames of Directors.  Jack was fifth in alphabetical order.  This is a summary of the times that the emails and other documents were sent and the response of HCF to my attempts to contact the Directors.

Director	Time Email Was Sent	Treatment by HCF System
Mark G Johnson (letter accidentally omitted)	3:03 pm	Presumably delivered
Terry Agnew	3:06 pm	Access denied at 3:07 pm
John M Barrington	3:07 pm	Access denied at 3:08 pm
Michael J Bassingthwaighte	3:09 pm	Access denied at 3:09 pm
Catherine H Hallinan	3:10 pm	Access denied at 3:11 pm
Sheena Jack	3:11 pm	Definitely delivered
Claire L Jackson	3:12 pm	Access denied at 3:14 pm
Lisa M McIntyre	3:14 pm	Access denied at 3:15 pm
Christopher E Wright	3:15 pm	Access denied at 3:16 pm

The Sheena Jack email was in sixth place in the sending order and it was definitely delivered.  The 11 April email to Mark Johnson (which mistakenly did not have the letter attached), was also apparently delivered to him.  The 12th of April email, which did have the letter attached, was also apparently delivered.

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The emails with the attached letters to the Directors produced a result that none of my letters to the HCF official hierarchy had ever produced.

I was getting closer.