Friday, February 14, 2025

Blog No. 175 - Useless Appeal to Senator Don Farrell: 14 February 2025

I first appealed for help to Senator Don Farrell on the 24th of March 2022.  It was a waste of effort.  Farrell had no interest in doing the job he was supposed to do – help the people of South Australia.




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Margaret on our wedding day on the 30th of July 2009.

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Margaret and I on our wedding day, 30th of July 2009.  I LOVED marrying Margaret.  

When she gave a video eulogy at Margaret’s funeral, Maeve O’Byrne (on Margaret’s left) “forgot” she had been our marriage celebrant.  


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Appeal to Senator Don Farrell - 24 March 2022

Senator Don Farrell became Australian Minister for Trade and Tourism after the May 2022 elections.  Even before the elections, Farrell was a very powerful Labor Party politician.

I telephoned Farrell’s Electoral Office at 2:22 pm on Thursday 24th of March 2022 and spoke to Peter Zed, Farrell’s Senior Adviser, for 30 minutes and 11 seconds.  I had known Farrell in a work capacity when Farrell had run the Shop Assistants’ Union.  Farrell was elected to the Senate in 2008 and re-elected in 2016.  Farrell was not yet a Minister when I spoke to Peter Zed on 24 March.  

Zed was sympathetic when I told him Margaret’s cancer history and the marathon I had endured with HCF.  Zed said he would try and help.

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On 25 March, I received a call from Bonnie Pederson who said she worked for Farrell. I spoke to

Peterson for 30 minutes 25 seconds. Pederson was also sympathetic and asked many questions. 

Like Zed, Pederson promised to get back to me; she asked me to email documents to her.

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I never heard from Farrell’s office ever again.

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This summarises my useless communications with Farrell’s office.

Communication Details

Length of Correspondence

How Sent

Date of Response 

Length of Response

What Did Response Say?

Phone call to Peter Zed, Don Farrell’s Office at 2:22 pm 24 March 2022

30 minutes 11 seconds

I rang Zed

Zed answered the phone

30 minutes 11 seconds

Sympathetic and would try and help

Phone call from Bonnie Pederson at 10:35 am 25 March 2022

30 minutes 25 seconds

Bonnie Pederson rang me on a “Private Number”

I answered Peterson’s call

30 minutes 25 seconds

Sympathetic and would try and help.

At her request, I emailed documents

Email 25 March 2022 to Bonnie Pederson

1 page 

Email to bonnie.pederson@aph.gov.au   at 11:26 am Friday 25 March 2022

No reply 

Zero 

No reply

Copy of my Notes of Visit to HCF Marion

3 pages

Email to bonnie.pederson@aph.gov.au   at 11:26 am Friday 25 March 2022

No reply 

Zero 

No reply 

Table I - HCF Claims History Details as at 10 March 2022 contrasted with actual Lift claims 

13 pages

Email to bonnie.pederson@aph.gov.au   at 11:26 am Friday 25 March 2022

No reply 

Zero 

No reply

Table II: HCF Written Advice of Lift Claims Acceptance and Rejection

10 pages

Email to bonnie.pederson@aph.gov.au   at 11:26 am Friday 25 March 2022

No reply 

Zero 

No reply 

Copy of 22 March 2022 letter to ACCC 

12 pages 

Email to bonnie.pederson@aph.gov.au   at 11:26 am Friday 25 March 2022

No reply 

Zero 

No reply 

My Summary of legal requirements

4 pages

Email to bonnie.pederson@aph.gov.au   at 11:26 am Friday 25 March 2022

No reply 

Zero 

No reply

Copy of email to Senator Griff for Health Minister 

2 pages

Email to bonnie.pederson@aph.gov.au   11:30 am Friday 25 March 2022

No reply 

Zero 

No reply 

Copy of the HCF fraudulent claims history mailed to me by HCF

8 pages

Email to bonnie.pederson@aph.gov.au   at 12:50 am Friday 25 March 2022

No reply 

Zero 

No reply 

Pederson email 26 March 2022 

1 page

Email to bonnie.pederson@aph.gov.au   at 10:43 am 26 March 2022

No reply ever received

Zero length

No reply ever received

Copy of email received from anonymised Lift patient received at 7:06 pm on Friday 25 March 2022

1 page

Email to bonnie.pederson@aph.gov.au   sent at 10:43 am on Saturday 26 March 2022

No reply 

Zero 

No reply 

Copy of notes made by Lift patient about trying to persuade NIB to pay Lift claims 

6 pages

Email to bonnie.pederson@aph.gov.au   at 10:43 am 26 March 2022

No reply 

Zero 

No reply 

Email dated 29 March 2022 addressed to Bonnie Pederson, Staff Officer, Senator Farrell

1 page

Email to bonnie.pederson@aph.gov.au   sent at 3:44 pm on Tuesday 29 March 2022

No reply ever received

Zero length

No reply ever received

Copy of Ombudsman “Cease and Desist” 29 March 2022 letter to Lift

2 pages

Email to bonnie.pederson@aph.gov.au   sent at 3:44 pm on Tuesday 29 March 2022

No reply ever received

Zero length

No reply ever received

John Hankin 21 February 2022 letter to Ombudsman

16 pages

Email to bonnie.pederson@aph.gov.au   at 3:44 pm 29 March 2022

No reply 

Zero 

No reply 


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I wrote to Farrell on the 8th of July 2022 after he was appointed Minister for Trade and Tourism.  This summarises my attempts to get help from Farrell.  I have heard zero from Farrell.

Communication Details

Length of Correspondence

How Sent

Date of Response 

Length of Response

What Did Response Say?

8 July 2022 letter to Farrell* 

5 pages

Email to dfarrell@aph.gov.au at 4.57 pm 8 July 2022

No reply 

Zero 

No content and no reply

8 July letter to Farrell dated 8 July 2022

7 pages

Email to bonnie.pederson@aph.gov.au at 11.07 am on Saturday 9 July 2022

No reply 

Zero 

No reply

“How the Health Insurance Funds’ Scams Work” **

5 pages

Email to bonnie.pederson@aph.gov.au at 11.07 am 9 July 2022

No reply 

Zero 

No reply

Copy of letter dated 7 July 2022 to Mark Johnson, Chairman of HCF

13 pages

Email sent to bonnie.pederson@aph.gov.au at 11.07 am on Saturday 9 July 2022

No reply 

Zero 

No reply

8 July 2022 letter to Jim Chalmers

7 pages

Email to bonnie.pederson@aph.gov.au at 11.07 am 9 July 2022

No reply 

Zero 

No reply

8 July letter to Senator Penny Wong 

8 pages

Email sent to bonnie.pederson@aph.gov.au at 11.07 am 9 July 2022

No reply 

Zero 

No reply

8 July 2022 letter to Steve Georganas MP 

6 pages

Email sent to bonnie.pederson@aph.gov.au at 11.07 am 9 July 2022

No reply 

Zero 

No reply

* The letter to Farrell is available via the Blog link.

** “How the Health Insurance Funds’ Scams Work” is also available via the Blog link

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I had believed Farrell would be so outraged at the way the health insurers treated cancer patients that he would use his immense influence to stop this appalling behaviour.  I was completely wrong.

I sent the Farrell letter to Farrell’s Parliament House email address, with a copy to Bonnie Pederson.  Pederson had told me to contact Farrell through her.

It is now February 2025, Margaret is now dead and I am still waiting for a reply.


Thursday, February 13, 2025

Blog No. 174 - Useless Appeal to Nicolle Flint MP: 13 February 2025


I appealed for help to Nicolle Flint MP on 8 March 2022.  It was a waste of effort.  The only person in any official capacity who tried to help was Senator Griff, who got nowhere. Flint had no interest in doing the job we Australians were paying her to do.

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Margaret in Seattle, Washington State, USA on the 10th of September 2016.

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Margaret and I in Seattle, Washington State, USA on the 10th of September 2016.

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Appeal to Nicolle Flint MP

This Table summarises the correspondence I sent to local member of Parliament Nicolle Flint MP in March 2022.  Flint completely ignored me.  She did not seek re-election at the Australian elections in May 2022 and had stopped pretending to do anything to earn her salary at least as early as March 2022.

Letter Details

Length of Correspondence

How Sent

Date of Response 

Length of Response

What Did Response Say?

Email dated 8 March 2022

3 pages

Email to Nicolle.Flint.MP@aph.gov.au>; sent at 5:53pm on Tuesday 8 March 2022

No reply ever received except an automatic response saying no one was ever likely to read my email

2 lines

No one was interested

Email dated 9 March 2022

2 lines

Email to nflint@aph.gov.au sent at 5:37 pm on Tuesday 8 March 2022

No reply ever received

Zero length

No reply ever received

Typed note summarising visit to HCF Marion on Tuesday 8 March 2022

3 pages

Email to nflint@aph.gov.au sent at 1:53 pm on Wednesday 9 March 2022

No reply ever received

Zero length 

No reply ever received

Email dated 11 March 2022

3 pages

Email to nflint@aph.gov.au sent at 5:37 pm on Wednesday 9 March 2022

No reply ever received

Zero length

No reply ever received


As I left HCF Marion on 8 March 2022 after having been lied to by the Branch Manager Rachael Harwood, I remembered a patient at the Patient Support Meeting on the 7th of March had appealed to Nicolle Flint, Member of Parliament for Boothby.  Flint had apparently tried to help her and Flint’s electoral office was close to Marion shopping centre.  I decided to make my own complaint to the one already made to Flint. 

I called in at Flint’s office immediately after leaving HCF Marion.  I spoke at length to an extremely pleasant, sympathetic and competent lady at the main counter.  She then spoke to an unnamed supervisor.  The counter assistant returned to me crying.  She had been told no help was to be given to me.

After returning home, I wrote an email directly to Flint at her official government email address imploring her to help.  I sent the email at 5:53 pm that day.  I received a computer response saying it was unlikely that anyone would ever read my email.  I had wasted my time visiting the electorate office and writing my email.

The email that I wrote to Ms Flint recounted the story of Margaret’s cancer diagnosis, the treatment by chemotherapy and radiotherapy, and the exercise medicine that Margaret had been receiving from Lift.  I recounted the story of the refusal of HCF, Teachers’ Health and NIB to obey the law, my “letter war” with HCF, my attempts to persuade the Ombudsman to intervene, the attempts by Senator Griff to persuade the Minister for Health to intervene and the efforts that she had already made on behalf of one patient of Lift.  I said that I hoped that in combination with Senator Griff, she might be able to achieve something.

My email to Flint of 8 March 2022 is available through the link attached to this Blog.

Amongst other things, I said this to Ms Flint.

My own aim is to try and ensure that people who have cancer and who have private health insurance, should get what they think they are paying for.  They should have the opportunity – like Margaret – to live perhaps a little longer with a little more quality.  If the health funds are permitted to continue acting the way they currently are, this ideal will never happen.

I believe that the combined assistance of you plus Senator Griff directly with the Minister for Health, has the potential to make him realise the importance of bringing an end to the current circumstances.  What I specifically seek is an urgent meeting involving me, you, Ms Whiting and Senator Griff.  At this meeting, we will provide you with complete documentation as to what has happened and how the law has been breached.  One factor in the development of this situation is what I believe to be misconduct by Ms Penny Shakespeare of the Department of Health.  I believe that Ms Shakespeare has given the Minister misleading information and that she has encouraged the health funds to break the law.  I will elaborate on this if we ever get to meet.”



I never received even a formal acknowledgement of my email.  Flint was grabbing her retirement money and had no interest.

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On Wednesday 9 March I typed up detailed notes summarising my visit to HCF Marion on 8 March.  I sent these notes to Ms Flint at 1:52 pm at her second, less publicly known official Parliament House email address.  The Notes of my visit to HCF Marion clearly demonstrate wilful unlawful action by HCF.  I hoped that once Ms Flint read them, she might intervene.

I never received even a formal acknowledgement of this email.

My Notes of my visit to HCF Marion on 8 March 2022 are available through the link attached to this Blog.

My notes. 

Email to Griff and Flint. 

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At 5:37 pm on Friday 11 March, I resent my 8 March email to Ms Flint’s second, less publicly known Parliament House address.

Dear Ms Flint,

I tried to send you this email on Tuesday 8 March 2022 and all I got was an automatic reply saying in essence, no one would bother read the email.  The matter is VERY important so I am trying to send it to you again at this address.



Once again, I received no reply at all from Flint.  Her days in Parliament were coming to an end and she obviously had no interest in giving any help to the Lift cancer patient who was her constituent, or to me and Margaret.

I am aware that another cancer patient who was a constituent of Nicolle Flint wrote to her seeking help on the 14th of April 2022.  She too was ignored. 

I was bitterly disappointed by the refusal of Flint to become involved.  Was there no one in any official position who was interested in stamping out the unlawful exploitation of cancer patients by the health insurers?  It seemed that the answer was simple.  With the sole exception of Senator Griff, no one in any official position was remotely interested in helping.

I did not waste any more energy trying to get Flint to help.


 

Blog No. 184 - July 2022 – Dealing With HCF: 23 February 2025

July 2022 was the month I finally bludgeoned HCF into obeying the law.  After reluctantly accepting an order from Chairman Mark Johnson, HCF...